What is Fuser, and how does it help with EVSE operations?

Fuser is a powerful, all-in-one platform that connects EVSE operators and charger manufacturers with a network of certified field service professionals. By automating the sourcing, scheduling, and management of installation and maintenance tasks, Fuser streamlines operations and reduces charger downtime, ensuring optimal performance for EV charging infrastructure.

How does Fuser's network of field service professionals stand out in the EV industry?

Fuser’s network is tailored specifically for the EV charging sector, consisting of electricians, technicians, and installers who are certified and trained on EV equipment. The platform offers access to thousands of professionals, ensuring a diverse and qualified talent pool, with new technicians added regularly. Our focus on EV charging infrastructure means operators can rely on professionals with specialized skills and experience.

How does automatic technician sourcing work?

Fuser offers automatic sourcing of field service professionals. Charge point operators can create a request and allow Fuser’s automated system to identify and engage suitable technicians for their projects. Fuser's platform ensures that technicians with the right certifications and experience are prioritized for your specific needs, enabling quicker responses and efficient project handling.

How does Fuser ensure the reliability and readiness of professionals in its network?

Fuser ensures quality by continuously vetting professionals for certifications, training, and performance. The platform also tracks ongoing training and real-time availability, providing access to qualified, experienced professionals ready to take on installations and repairs. By maintaining an up-to-date profile for each technician, Fuser guarantees a high level of reliability for every project.

What pricing plans does Fuser offer?

Fuser is free for charge point operators, providing full access to its network and platform features. Technicians and contractors pay $150 per month, which allows them to receive and respond to bid requests from EVSE operators. This subscription ensures they can maximize their opportunities and manage multiple bids and projects efficiently within the platform.

Are there special pricing options for NECA members?

Yes, NECA members enjoy exclusive benefits including priority listings, access to special training, discounted pricing, and a 4-month free trial to experience Fuser’s full range of services.

What kind of support does Fuser provide for users?

Fuser offers full onboarding support to all new users, guiding them through platform features and setup to ensure a smooth start. Additionally, our dedicated support team is available for ongoing assistance. For technicians and contractors, we provide strategic advice on how to maximize their use of the platform, from responding to bids to managing multiple projects efficiently.